Returns & refunds
We accept return requests. Please use our Contact page and include your order number and reason for return before mailing any item back.
For refund requests, please include clear photographs of the case and its condition. For an item that arrived damaged, defective, or incorrect, show the issue in the photographs. We will review the information and provide instructions. These requirements do not limit statutory consumer rights.
For change-of-mind returns, cases should be unused and in original condition. We will confirm eligibility and any return-shipping costs before a return is shipped. Approved refunds are sent to the original payment method after any required inspection. If we made a mistake or your item arrived defective, contact us promptly so we can arrange an appropriate remedy.
For orders, contact us before dispatch if you wish to request cancellation. If an order cannot be fulfilled within the communicated timeframe, we will provide updates and applicable cancellation and refund options.